Do you ship worldwide?
We are currently able to ship to all countries except for Russia, Ukraine, Iran, Iraq, Syria, Afghanistan and countries in South America. If this changes, we will notify backers via update.
Last updated: August 24, 2021 15:42
How do I purchase the add-on Card Promo Pack?
The add-on for the Card Promo Pack will be available in the Pledge Manager after the campaign ends. If you backed on Kickstarter, it is automatically included in your pledge.
Last updated: August 24, 2021 15:41
Are applicable VAT/taxes included in the shipping rates?
No VAT/taxes are not included in the estimated shipping prices. These will be added to applicable pledges in the Pledge Manager after the campaign ends.
Last updated: August 24, 2021 15:42
Is CastleScape available in other languages?
At this time, the Kickstarter is in English only. We will keep you updated if this changes.
If you are interested in helping to translate a pdf of CastleScape’s rulebook into your native language, please send a message to [email protected] and we can discuss the possibility of doing so.
Last updated: August 24, 2021 15:46
When will my credit card be charged?
Shipping prices are our best estimates. We will release final shipping numbers after manufacturing, estimated to be in Q1 of 2022.
Credit Cards will not be charged until this point, and you will have the opportunity to update your order until that time.
Last updated: August 24, 2021 15:44
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.